Zendesk Omnichannel Agent Specialist Certification
From Zendesk Academy
Validates handling customer service across channels in Zendesk Agent Workspace; one of the few vendor certifications written for front line support agents.
Go to the official page ↗Direct official link
Is this right for you?
- Level
- Intermediate People with some experience who want to go further or prove what they know.
- What you get
- A certification employers can verify, made for the top of your résumé and your LinkedIn profile.
- How you learn
- Online, self paced, about 45 min.
- How to use it
- Put it at the top of your résumé and under Licenses and certifications on LinkedIn, with the verification link so hirers can confirm it in seconds. Name it in every application that uses this skill, and send it straight to recruiters and hiring managers.
- Why it's worth it
- Proof you can use the exact tools employers run every day, straight from the company that makes them. One of the strongest signals you can send for any role that uses this platform.
What you will pay$199Upfront cost. Full details below.
- Time
- 45 minute exam, 30 multiple choice questions, 65% to pass
- Before you start
- None required; recommended Omnichannel Agent learning path and hands on experience with Email Support, Messaging and Talk in Zendesk Agent Workspace.
- How you are tested
- Online proctored exam, English only
- Renewal
- Validity period not stated; recertification by retaking the exam after review.
- Full cost details
- $199 exam fee (non refundable).
- Where it applies
- International.
Jobs asking for this
See live job postings that mention Zendesk Omnichannel Agent Specialist Certification.
Open to work?Join the free Open to Work list so hirers looking for this credential can find you. No phone number needed.
Join the listChecked at the source Oct 13, 2026
Sources and what we verified
Exam page: $199, 30 questions, 45 minutes, 65% pass, audience ↗Zendesk Academy home: certification exam prices, Zendesk AI path and courses; describes free on demand courses ↗What we verified: Exam content does not describe AI features; listed as the agent level Zendesk credential that pairs with the free Zendesk AI badge.
Fees and eligibility can change. Confirm current terms with the issuer before you pay.
Also listed for: AI for Customer Service