Go straight to the source
Zendesk Academy
Zendesk's training site with free on demand courses and learning paths, a free Zendesk AI badge assessment, and paid Zendesk certification exams.
Official website ↗Zendesk AI learning path and Zendesk AI Practitioner badgeZendesk AcademyIntroduction to Zendesk AI agents, getting started with AI agents, Copilot for agents, App Builder, then an assessment on automating support workflows with Copilot and configuring AI agents.CertificateFree3 hrsZendesk Omnichannel Agent Specialist CertificationZendesk AcademyValidates handling customer service across channels in Zendesk Agent Workspace; one of the few vendor certifications written for front line support agents.Certification$19945 min