Zendesk AI learning path and Zendesk AI Practitioner badge
From Zendesk Academy
Introduction to Zendesk AI agents, getting started with AI agents, Copilot for agents, App Builder, then an assessment on automating support workflows with Copilot and configuring AI agents.
Go to the official page ↗Direct official link
Is this right for you?
- Level
- Beginner People new to this. You can start today with no experience.
- What you get
- A verified digital badge you can share on LinkedIn in one click. It costs nothing to take.
- How you learn
- Online, self paced, about 3 hrs.
- How to use it
- Share the badge to LinkedIn in one click, add its verification link to your résumé, and send it to recruiters as proof you can do this today.
- Why it's worth it
- Fast, practical proof that you are ahead on AI. It shows initiative, gives you skills you can use the same day, and hands you something concrete to talk about with every hiring manager.
What you will payNothingThe learning and the badge are free.
- Time
- About 3 hours 45 minutes (5 items incl. a 23 minute assessment)
- Before you start
- Free Zendesk Academy registration; complete all path courses before the assessment. No prior AI or Zendesk experience required, but hands on work needs Zendesk admin settings access (a Zendesk account).
- How you are tested
- Online, self paced; multiple choice quiz plus a scenario
- Renewal
- None stated.
- Full cost details
- Free; path registration and the assessment both show 'Register | FREE'.
- Where it applies
- Online; open worldwide.
Checked at the source Oct 13, 2026
Sources and what we verified
Zendesk AI path page: courses, about 3 h 45 min, free registration, eligible for badge ↗Zendesk AI assessment page: Register FREE, Zendesk AI Practitioner badge, quiz and scenario ↗Zendesk Academy home: certification exam prices, Zendesk AI path and courses; describes free on demand courses ↗What we verified: Aimed at administrators; front line agents may find the Copilot course most relevant. Badge validity not stated.
Fees and eligibility can change. Confirm current terms with the issuer before you pay.
Also listed for: AI for Customer Service, AI for IT Support