Microsoft Learn: Get started with Microsoft 365 Copilot for Service (module)
Go to the official page ↗Direct official link
What you'll learn
You deploy and use Microsoft 365 Copilot for Service in Outlook and Teams, configure and test a copilot on your knowledge sources, and set up the embedded experience inside Salesforce and ServiceNow for support agents.
- Overview of Copilot for Service
- Use Copilot for Service in Outlook and Teams
- Configure and test a copilot
- Embedded experience in Salesforce and ServiceNow
- Copilot features in non Microsoft CRMs
Source: the provider's official page ↗
Is this right for you?
- Level
- Beginner People new to this. You can start today with no experience.
- What you get
- A verified digital badge you can share on LinkedIn in one click. It costs nothing to take.
- How you learn
- Online, self paced.
- How to use it
- Share the badge to LinkedIn in one click, add its verification link to your résumé, and send it to recruiters as proof you can do this today.
- Why it's worth it
- Fast, practical proof that you are ahead on AI. It shows initiative, gives you skills you can use the same day, and hands you something concrete to talk about with every hiring manager.
What you will payNothingThe learning and the badge are free.
- Time
- Not published on the page loaded; 13 units.
- Before you start
- None stated. Free Microsoft Learn profile.
- How you are tested
- Online, self paced
- Renewal
- None stated.
- Full cost details
- $0. Microsoft Learn training is free.
- Where it applies
- Online; open to anyone.
Checked at the source Oct 13, 2026
Sources and what we verified
Module page: 13 units, beginner, functional consultant and business user roles ↗Microsoft Learn FAQ: training is free; badges for modules and trophies for learning paths ↗What we verified: Product naming may have changed since the module was written; module still live on Microsoft Learn.
Fees and eligibility can change. Confirm current terms with the issuer before you pay.
Also listed for: AI for Customer Service