Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate (Exam MB 230)
Go to the official page ↗Direct official link
What you'll learn
Exam MB 230 tests how you configure Dynamics 365 Customer Service: case handling, knowledge, SLAs, Copilot summaries and Draft a Response, skills based routing and queues, the Copilot Service workspace, and extending forms, tables and Customer Voice surveys.
- Manage cases in Customer Service
- Agents and Copilot in Service
- Configure representative experience and routing
- Copilot Service workspace setup
- Extend Customer Service
Source: the provider's official page ↗
Is this right for you?
- Level
- Intermediate People with some experience who want to go further or prove what they know.
- What you get
- A certification employers can verify, made for the top of your résumé and your LinkedIn profile.
- How you learn
- Online, self paced.
- How to use it
- Put it at the top of your résumé and under Licenses and certifications on LinkedIn, with the verification link so hirers can confirm it in seconds. Name it in every application that uses this skill, and send it straight to recruiters and hiring managers.
- Why it's worth it
- Microsoft Solutions Partners for Business Applications earn skilling points for staff who hold this certification. Source ↗
What you will payPrice not publishedThe provider does not publish a price. Ask before you commit.
- Time
- Not published on the pages loaded
- Before you start
- None required; aimed at functional consultants with customer service expertise.
- How you are tested
- Proctored exam (Pearson VUE)
- Renewal
- Every 12 months via a free online renewal assessment on Microsoft Learn.
- Full cost details
- Exam fee varies by country; the US price was not shown on the pages loaded. Annual renewal assessment is free.
- Where it applies
- International.
Jobs asking for this
See live job postings that mention Exam MB 230.
Open to work?Join the free Open to Work list so hirers looking for this credential can find you. No phone number needed.
Join the listChecked at the source Oct 13, 2026
Sources and what we verified
Certification page: name, MB 230, 12 month free renewal, Copilot in Service listed, update on March 11, 2026 ↗MB 230 exam page: price based on country of proctoring ↗What we verified: US exam price not displayed without the scheduling flow; not stated here. The sister Dynamics 365 Sales Functional Consultant certification (MB 210) was retired 11/30/2024.
Fees and eligibility can change. Confirm current terms with the issuer before you pay.
Also listed for: AI for Customer Service