Microsoft Certified: Dynamics 365 Contact Center AI Engineer Associate
Go to the official page ↗Direct official link
What you'll learn
You learn to deploy and configure Dynamics 365 Contact Center in embedded or standalone mode, connect data sources and third party CCaaS systems, set up channels, users, security and routing, and turn on Copilot and AI agent features.
- Embedded and standalone deployment modes
- Connecting data sources and third party CCaaS
- Channels, users and security settings
- Work distribution and routing strategies
- Copilot and agent capabilities
Source: the provider's official page ↗
Is this right for you?
- Level
- Intermediate People with some experience who want to go further or prove what they know.
- What you get
- A certification employers can verify, made for the top of your résumé and your LinkedIn profile.
- How you learn
- Live or scheduled sessions, about 120 min.
- How to use it
- Put it at the top of your résumé and under Licenses and certifications on LinkedIn, with the verification link so hirers can confirm it in seconds. Name it in every application that uses this skill, and send it straight to recruiters and hiring managers.
- Why it's worth it
- Proof you can use the exact tools employers run every day, straight from the company that makes them. One of the strongest signals you can send for any role that uses this platform.
What you will payPrice not publishedThe provider does not publish a price. Ask before you commit.
- Time
- Exam 120 minutes. Related course AB 250T00 is 3 days.
- Before you start
- No formal prerequisite. Microsoft recommends experience with contact center as a service solutions, voice and digital channels, AI self service and agents, Power Platform, Copilot Studio, Power BI, Teams and Microsoft Foundry.
- How you are tested
- Proctored exam scheduled through Pearson VUE, with interactive components; free practice assessment and exam sandbox
- Renewal
- Not stated on the exam page loaded.
- Full cost details
- Exam price not published on the exam page; Microsoft says it depends on the country or region where the exam is proctored. Optional instructor led course AB 250T00 is sold by training partners.
- Where it applies
- Global Microsoft credential, offered in English and six other languages; available in the US.
Jobs asking for this
See live job postings that mention Microsoft Certified.
Open to work?Join the free Open to Work list so hirers looking for this credential can find you. No phone number needed.
Join the listChecked at the source Oct 19, 2026
Sources and what we verified
Microsoft Learn exam AB 250 page: certification name, skills measured, 120 minute proctored exam, price varies by country ↗Microsoft Learn course AB 250T00 Transform contact center experiences with AI in Dynamics 365: 3 days, related certification ↗What we verified: Exam and course pages loaded. The certification overview page could not be loaded, so renewal terms and the US exam fee are not verified. Exam page does not say it is in beta.
Fees and eligibility can change. Confirm current terms with the issuer before you pay.
Also listed for: AI for Customer Service