Clinical Administration and Communication (Microsoft, Coursera)
Go to the official page ↗Direct official link
What you'll learn
You use Microsoft 365 Copilot to draft appointment follow ups and routing messages, sort an administrative queue by urgency, write patient portal messages, and check each draft for clarity before it goes out.
- Draft clinical office communications with Copilot
- Prioritize the administrative queue with Copilot
- Draft patient facing messages
- Evaluate Copilot drafts before release
- Manage a clinical office day with Copilot
Source: the provider's official page ↗
Is this right for you?
- Level
- Beginner People new to this. You can start today with no experience.
- What you get
- A certificate from a name employers know, ready to add to LinkedIn and your résumé the day you finish.
- How you learn
- Online, self paced, about 5 hrs.
- How to use it
- Add it to LinkedIn under Licenses and certifications, post it with one thing you learned, and name the exact skills on your résumé. Then bring it up in interviews and show how you use AI to get more done.
- Why it's worth it
- Fast, practical proof that you are ahead on AI. It shows initiative, gives you skills you can use the same day, and hands you something concrete to talk about with every hiring manager.
What you will payDepends on who you areFree for some learners, such as through an employer, school or state program. Check eligibility before you start.Starts with a free trial that turns into a paid subscription. Set a reminder to cancel if you stop.
- Time
- About 5 hours.
- Before you start
- Basic familiarity with Outlook and Teams; Microsoft 365 Copilot access is needed to do the exercises yourself.
- How you are tested
- Online self paced on Coursera; seven modules including a project.
- Renewal
- None stated.
- Full cost details
- Coursera page shows 'Enroll for free' and 'Included with Coursera Plus'; the certificate and graded work require the paid Certificate experience; price not shown. A trial is not free access.
- Where it applies
- Online worldwide; Microsoft issued Coursera certificate, not an industry credential.
Checked at the source Oct 23, 2026
Sources and what we verified
Coursera course page: Microsoft, 5 hours, seven modules, outcomes, certificate terms ↗What we verified: Part of the Microsoft professional certificate already listed; listed separately because it is the front office and scheduling course. Coursera price not shown.
Fees and eligibility can change. Confirm current terms with the issuer before you pay.
Also listed for: AI for Healthcare Administration