Artificial Intelligence (AI) in the Contact Center
Go to the official page ↗Direct official link
What you'll learn
Built for contact center leaders, this two day instructor led course has you set an AI vision, rank use cases by impact through journey mapping, define technology needs, scale from an MVP, and set governance and ethics practices for AI.
- AI in Modern Contact Centers
- Designing Your Ecosystem
- Developing a Minimum Viable Product to Scale
- Optimizing and Refining AI Models and Practices
- AI governance and communication
Source: the provider's official page ↗
Is this right for you?
- Level
- Beginner People new to this. You can start today with no experience.
- What you get
- Hands on skills you can use right away. No certificate, so the proof is what you do with it.
- How you learn
- Live or scheduled sessions, about 2 days.
- How to use it
- Turn it into proof: use the skill on one real task at work, put the result on your résumé, and lead with that story in interviews.
- Why it's worth it
- Real skills you can put to work right away. Use them on the job, show the results, and you have a story that beats a stack of certificates.
What you will pay$1,799Upfront cost. Full details below.
- Time
- 2 days, 9:30 AM to 5:30 PM ET
- Before you start
- None stated. Aimed at contact center decision makers, workforce management leads, operational strategists and IT staff.
- How you are tested
- Live online virtual classroom; private team training available
- Renewal
- None stated.
- Full cost details
- $1,799 for listed virtual classroom sessions; ICMI says list price varies.
- Where it applies
- Live online sessions on US Eastern time; open to US learners.
Checked at the source Oct 19, 2026
Sources and what we verified
ICMI course page: price, schedule, audience and topics ↗What we verified: ICMI calls this a certification course but the page does not describe an exam or the award issued, so awardType is none. The October 20 to 21, 2026 session is listed as sold out.
Fees and eligibility can change. Confirm current terms with the issuer before you pay.
Also listed for: AI for Customer Service