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ICMI (International Customer Management Institute)

Contact center training and consulting organization, part of Informa Tech, offering instructor led courses for contact center leaders.

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Artificial Intelligence (AI) in the Contact CenterICMI (International Customer Management Institute)Built for contact center leaders, this two day instructor led course has you set an AI vision, rank use cases by impact through journey mapping, define technology needs, scale from an MVP, and set governance and ethics practices for AI.Training$1,7992 days