HubSpot Academy: AI Driven Customer Service
From HubSpot Academy
Go to the official page ↗Direct official link
What you'll learn
You look at rising ticket volumes and customer expectations, write an action plan for where AI helps your support team most, then practice in the Breeze help desk workspace with the customer agent and knowledge base agent.
- Customer service in the AI era
- AI implementation action plan
- Help desk workspace with Breeze
- Customer agent to cut ticket volume
- Knowledge base agent and conversation insights
Source: the provider's official page ↗
Is this right for you?
- Level
- Beginner People new to this. You can start today with no experience.
- What you get
- Hands on skills you can use right away. No certificate, so the proof is what you do with it. It costs nothing to take.
- How you learn
- Online, self paced, about 1 hr.
- How to use it
- Turn it into proof: use the skill on one real task at work, put the result on your résumé, and lead with that story in interviews.
- Why it's worth it
- Real skills you can put to work right away. Use them on the job, show the results, and you have a story that beats a stack of certificates.
What you will payLearning is freeNo free award is included. Any exam or certificate is a separate cost.
- Time
- 1 hour 1 minute (2 lessons, 10 videos, 2 quizzes)
- Before you start
- Free HubSpot Academy account.
- How you are tested
- Online, self paced video with quizzes
- Renewal
- None stated.
- Full cost details
- Free; page labels it 'FREE Course' and the Academy account '100% free'.
- Where it applies
- Online; open worldwide including the US.
Checked at the source Oct 13, 2026
Sources and what we verified
AI Driven Customer Service course page: FREE Course, 2 lessons, 1 hr 1 min, Breeze customer agent ↗What we verified: Course page does not mention a certificate for this course.
Fees and eligibility can change. Confirm current terms with the issuer before you pay.
Also listed for: AI for Customer Service