✓Trusted AI Courses
‹ All jobs
Vendor certificationNo experience needed

Genesys Cloud: AI Digital Bots and Knowledge Certification

From Genesys Beyond (Genesys Education)

Go to the official page ↗Direct official link

What you'll learn

You prove you can build, test and tune Genesys Cloud digital bot flows, create intents with Intent Miner, and run the Knowledge Workbench, including the Knowledge Portal and Knowledge Optimizer dashboard, for contact center self service.

  • Build and deploy digital bot flows
  • Create intents and an Intent Miner
  • Set up and manage knowledge bases
  • Knowledge Portal and Knowledge Optimizer
  • Bot quality testing and optimization

Source: the provider's official page ↗

Is this right for you?

Level
Intermediate People with some experience who want to go further or prove what they know.
What you get
A certification employers can verify, made for the top of your résumé and your LinkedIn profile.
How you learn
Online, self paced.
How to use it
Put it at the top of your résumé and under Licenses and certifications on LinkedIn, with the verification link so hirers can confirm it in seconds. Name it in every application that uses this skill, and send it straight to recruiters and hiring managers.
Why it's worth it
Proof you can use the exact tools employers run every day, straight from the company that makes them. One of the strongest signals you can send for any role that uses this platform.
What you will payDepends on who you areFree for some learners, such as through an employer, school or state program. Check eligibility before you start.
Time
Not published; the badge lists 10 Genesys Learn courses that the exam covers.
Before you start
None stated. Intended for business users and system administrators responsible for self service solutions in Genesys Cloud.
How you are tested
Online Genesys Beyond courses plus a certification exam; Credly digital badge
Renewal
Not stated.
Full cost details
Not published.
Where it applies
Global vendor credential; available in the US.

Jobs asking for this

See live job postings that mention Genesys Cloud: AI Digital Bots and Knowledge Certification.

Search LinkedIn jobs ↗Search Indeed ↗
Open to work?Join the free Open to Work list so hirers looking for this credential can find you. No phone number needed.
Join the list
Checked at the source Oct 19, 2026
Sources and what we verifiedGenesys Credly badge page: description as an exam, 14 skills, 10 linked courses ↗Genesys Community announcement of the certification (Oct 3, 2024) for business users and administrators ↗

What we verified: Issuer controlled Credly page and Genesys community post loaded. Exam price, validity and whether course completion is also required are not stated, and the Genesys certification guide page returned no content, so freeStatus is varies and freeAward false.

Fees and eligibility can change. Confirm current terms with the issuer before you pay.

Also listed for: AI for Customer Service