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Genesys Beyond (Genesys Education)

Training and certification program of Genesys, a contact center software company; certifications are published as Credly badges.

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Genesys Cloud: AI Digital Bots and Knowledge CertificationGenesys Beyond (Genesys Education)You prove you can build, test and tune Genesys Cloud digital bot flows, create intents with Intent Miner, and run the Knowledge Workbench, including the Knowledge Portal and Knowledge Optimizer dashboard, for contact center self service.CertificationVaries