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Freddy AI Copilot for Freshservice

From Freshworks University

Go to the official page ↗Direct official link

What you'll learn

You learn to turn on and configure Freddy AI Copilot in Freshservice, then use Reply Suggester, Ticket Summary Generator, Field Suggester and Live Translate, and draft help articles, resolution notes and post incident reports, earning a Freddy AI Copilot certification.

  • Reply Suggester and Writing Assistant
  • Ticket Summary Generator and Field Suggester
  • Help articles, resolution notes and post incident reports
  • Live Translate for multilingual support

Source: the provider's official page ↗

Is this right for you?

Level
Beginner People new to this. You can start today with no experience.
What you get
A certification employers can verify, made for the top of your résumé and your LinkedIn profile.
How you learn
Online, self paced, about Self paced.
How to use it
Put it at the top of your résumé and under Licenses and certifications on LinkedIn, with the verification link so hirers can confirm it in seconds. Name it in every application that uses this skill, and send it straight to recruiters and hiring managers.
Why it's worth it
Fast, practical proof that you are ahead on AI. It shows initiative, gives you skills you can use the same day, and hands you something concrete to talk about with every hiring manager.
What you will payDepends on who you areFree for some learners, such as through an employer, school or state program. Check eligibility before you start.
Time
Not published; self paced.
Before you start
Freshworks University registration with a work email. Using the features requires Freddy AI Copilot in Freshservice.
How you are tested
Online, self paced feature deep dive
Renewal
None stated.
Full cost details
Not published on the course page; registration needs name and work email.
Where it applies
Online; open internationally including the US.
Checked at the source Oct 19, 2026
Sources and what we verifiedFreshworks University course page: topics, registration, Freddy AI Copilot certification ↗

What we verified: The page names a Freddy AI Copilot certification as the outcome but gives no price or exam details, so freeAward is false until confirmed.

Fees and eligibility can change. Confirm current terms with the issuer before you pay.

Also listed for: AI for IT Support