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Freshworks University
Free online training from Freshworks for Freshdesk, Freshservice and Freddy AI, with product certifications.
Official website ↗Freddy AI Copilot for FreshdeskFreshworks UniversityYou turn on Freddy AI in Freshdesk, assign Copilot licenses, and practice on live tickets: sorting queues by sentiment, routing with Auto Triage, summarizing threads, polishing replies with Tone Enhancer and Rephrase, and drafting knowledge base articles from tickets.TrainingVariesSelf pacedFreddy AI Copilot for FreshserviceFreshworks UniversityYou learn to turn on and configure Freddy AI Copilot in Freshservice, then use Reply Suggester, Ticket Summary Generator, Field Suggester and Live Translate, and draft help articles, resolution notes and post incident reports, earning a Freddy AI Copilot certification.CertificateVariesSelf pacedFreddy AI for FreshserviceFreshworks UniversityYou walk through Freddy AI Agent features for IT service desks, such as unified search across Google Drive, SharePoint and your knowledge base, conversational self service in the portal, natural language reports and image based queries.TrainingVariesSelf paced