COPC Customer Experience Performance Leader (via COPC Best Practices for CX Operations)
From COPC Inc.
Go to the official page ↗Direct official link
What you'll learn
You learn how to run contact center and digital service operations to the COPC standard, including measuring customer experience across channels, forecasting, scheduling and real time management, quality, knowledge management and coaching, then pass a final exam.
- Measuring customer experience across channels
- Forecasting and capacity planning
- Scheduling and real time management
- Quality, process control and corrective action
- Managing digital assisted channels
Source: the provider's official page ↗
Is this right for you?
- Level
- Intermediate People with some experience who want to go further or prove what they know.
- What you get
- A certification employers can verify, made for the top of your résumé and your LinkedIn profile.
- How you learn
- Live or scheduled sessions, about 4.5 days.
- How to use it
- Put it at the top of your résumé and under Licenses and certifications on LinkedIn, with the verification link so hirers can confirm it in seconds. Name it in every application that uses this skill, and send it straight to recruiters and hiring managers.
- Why it's worth it
- Proof you can use the exact tools employers run every day, straight from the company that makes them. One of the strongest signals you can send for any role that uses this platform.
What you will payPrice not publishedThe provider does not publish a price. Ask before you commit.
- Time
- About 4.5 days (example virtual session: four full days plus a half day).
- Before you start
- None listed; aimed at CX and contact center managers and leaders.
- How you are tested
- Live virtual (two way video) or classroom; open book final exam on the last day.
- Renewal
- None stated.
- Full cost details
- Example 2026 virtual session (Sept. 28 to Oct. 2, 2026): USD 4,129 for current COPC users / USD 4,412 for others, excluding VAT; 10% off for 4+ attendees. US session pricing not published.
- Where it applies
- International; the session verified was scheduled in Central European Time. Not a US specific credential.
Jobs asking for this
See live job postings that mention COPC Customer Experience Performance Leader.
Open to work?Join the free Open to Work list so hirers looking for this credential can find you. No phone number needed.
Join the listChecked at the source Oct 13, 2026
Sources and what we verified
COPC course page (audience, exam leads to CX Performance Leader) ↗COPC 28 Sep to 2 Oct 2026 virtual course logistics (price, exam) ↗What we verified: Price taken from one 2026 session logistics PDF; other regions/sessions may differ.
Fees and eligibility can change. Confirm current terms with the issuer before you pay.
Also listed for: AI for Customer Service