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COPC Inc.

Customer experience operations standards body; certifies contact center operations and trains individuals.

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COPC Customer Experience Performance Leader (via COPC Best Practices for CX Operations)COPC Inc.You learn how to run contact center and digital service operations to the COPC standard, including measuring customer experience across channels, forecasting, scheduling and real time management, quality, knowledge management and coaching, then pass a final exam.CertificationPrice not published4.5 days