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Salesforce Trailhead
Salesforce's free online learning platform with badges, plus Salesforce certification exams.
Official website ↗Salesforce Certified Agentforce SpecialistSalesforce TrailheadYou prove you can build Agentforce agents with topics, actions and Agent Script, write grounded prompt templates in Prompt Builder, use Data 360 retrievers, test in Testing Center, and deploy and monitor agents across channels like Slack and voice.Certification$100Become an Agentblazer Champion 2026 (Trailhead trail)Salesforce TrailheadOver about 11 hours of free modules you learn AI, generative AI and LLM basics, write prompts with Prompt Builder, see how the Trust Layer protects data, and assemble a service agent in Agentforce Builder.CertificateFree to learn10 hrsTrailhead: Optimize Lead Nurturing with Your AI Sales Agent (badge: Agents for Customer Engagement at Scale)Salesforce TrailheadYou learn how the Agentforce lead nurturing (SDR) agent works in Agentforce Sales, then enable Engagement, run the guided setup, configure Einstein Activity Capture and the agent's data, and activate it.CertificateFree to learn1 hrTrailhead: Agentforce Sales: Orchestrate Your Agentic Sales Operation (trail)Salesforce TrailheadAcross four modules you set up AI agents for prospecting and pipeline cleanup, configure Revenue Intelligence and Conversation Intelligence, manage commission plans and quotas in Salesforce Spiff, and build a Sales Coach agent for pitch practice.CertificateFree to learn10 hrsSalesforce Certified Agentforce Sales ConsultantSalesforce TrailheadCredential for consultants who design and implement Sales Cloud (Agentforce Sales) solutions; formerly Sales Cloud Consultant.CertificationPrice not publishedTrailhead: Discover Agentforce Service (trail)Salesforce TrailheadThis foundational trail for service agents walks you through Agentforce Service setup: case management in the service console, Omni Channel routing, knowledge articles that ground AI answers, messaging and contact center, service reports, and AI agents.CertificateFree to learn9 hrsSalesforce Certified Agentforce Service ConsultantSalesforce TrailheadCredential for consultants who design and implement Service Cloud (Agentforce Service) solutions; formerly Service Cloud Consultant.CertificationPrice not publishedAI for Salesforce Suites: Quick Look (Trailhead)Salesforce TrailheadYou learn which AI features come built into the Salesforce Free, Starter and Pro Suites, where the AI Assistant is available, and how Agentforce powers these suites for a growing business.CertificateFree to learn5 minTrailhead: Agentforce Sales: Drive Pipeline Efficiency (trail)Salesforce TrailheadIn about six hours of modules you configure Salesforce forecasting, build sales cadences in Sales Engagement, plan territories and map data in Salesforce Maps, connect Salesforce to Gmail and Outlook, and set up Conversation Intelligence to automate rep tasks.CertificateFree to learn6 hrsSlack AI (Trailhead module and badge)Salesforce TrailheadIn about 25 minutes you see how Slack AI searches across channels, sums up threads and automates routine steps, and how AI agents plug into Slack, so you can keep up with busy team channels without reading every message.CertificateFree25 minTrailhead: Agentforce for Financial Services (module)Salesforce TrailheadIn about 15 minutes you see how Salesforce AI agents handle financial services work such as client service and banker support, which prebuilt agent skills exist, and what using those agents looks like.CertificateFree15 minWealth Management with Agentforce Financial Services (Trailhead module)Salesforce TrailheadYou see how AI agents in Salesforce's financial services product can help a wealth firm onboard clients, grow the book and give more personalized, data driven advice.CertificateFree20 minAgentic Advisor for Agentforce Financial Services (Trailhead module)Salesforce TrailheadYou walk through Salesforce's AI advisor tools that rank your daily tasks, pull client data into one view, prepare and follow up on meetings, and flag referral opportunities.CertificateFree35 minTableau Agent for Tableau Prep (Trailhead module)Salesforce TrailheadYou learn to prompt Tableau Agent inside Tableau Prep to clean and transform a flow, then check and control what the agent changed before you use the data.CertificateFree15 minTableau Agent in Tableau Next: Quick Look (Trailhead module)Salesforce TrailheadYou see how Tableau Agent in Tableau Next answers plain language questions with a chart and an explanation, suggests data relationships and calculated fields, and sends alerts that explain what moved a metric.CertificateFree5 minSalesforce Certified Tableau Data AnalystSalesforce TrailheadYou prove you can connect to and shape data, explore and analyze it, build worksheets and dashboards in Tableau, and publish and manage content on Tableau Server or Cloud.Certification$200Agentforce Commerce for B2C Merchandisers (Trailhead module)Salesforce TrailheadYou set up and configure a B2C storefront, plan campaigns and promotions, and tune site search so shoppers find products, then see how AI improves search recommendations on a Salesforce Commerce site.CertificateFree to learn35 minAgentforce Commerce and the Unified Commerce Platform (Trailhead module)Salesforce TrailheadYou see how AI shopping agents help online customers find products and check out, how guided buying handles complex business orders, and how a merchandiser can ask an agent for category sales data and have it draft promotions.CertificateFree to learn25 minDeploy Agentforce Commerce Einstein (Trailhead trail)Salesforce TrailheadYou plan an Einstein rollout for a Salesforce B2C Commerce store, configure personalized product recommendations to lift orders, and set up AI search so shoppers find the right items faster.CertificateFree to learn4 hrs