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Fin Academy (Intercom)
Intercom's training site for the Intercom helpdesk and Fin AI agent, with free courses and free support agent and support manager certifications.
Official website ↗Intercom Support Agent Certification (Fin Academy)Fin Academy (Intercom)Assesses delivering customer support with Intercom (an AI first helpdesk built around the Fin AI agent).CertificationFree if eligible90 minIntercom Support Manager Certification (Fin Academy)Fin Academy (Intercom)You show you can set up support teams in Intercom, tell proactive support apart from self serve support, and apply the Conversational Support Funnel to handle high volumes, in a free open book exam of 55 questions in 90 minutes.CertificationFree if eligible90 minFin Academy: Setting up your AI first helpdeskFin Academy (Intercom)Workspace and Copilot setup, building a knowledge base Fin can use, designing AI to human handoffs, launching channels, and using AI Insights with an automation rate goal.CertificateFree if eligible117 min