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HDI
Professional association and training body for technical support and customer service centers; offers paid courses with certification exams.
Official website ↗HDI Customer Service Representative (HDI CSR)HDIYou build frontline support skills: active listening, word choice and written communication, troubleshooting and incident management, and handling difficult customers with empathy, then take a 35 question exam for the HDI CSR certification.Certification$5495 to 6 hrsArtificial Intelligence in the Support Organization (AISO)HDIIn two days of live virtual training you build an AI roadmap for your support team, map pain points, make an ROI business case, plan an MVP with change management, and pick KPIs, then pass a 35 question exam for the HDI credential.Certification$1,7992 days