Artificial Intelligence (AI) in Hospitality: Challenges and Business Opportunities
Go to the official page ↗Direct official link
What you'll learn
You learn where AI fits in a hotel, from front office check in and guest experience to food and beverage costs, sales, marketing and sustainability, and you weigh the ethical and legal limits before you adopt a tool.
- AI in the front office
- Customer experience, food and beverage, cost optimization
- AI in sales, marketing and sustainability
- AI ethics and regulations
Source: the provider's official page ↗
Is this right for you?
- Level
- Beginner People new to this. You can start today with no experience.
- What you get
- Hands on skills you can use right away. No certificate, so the proof is what you do with it. It costs nothing to take.
- How you learn
- Online, self paced, about 20 hrs.
- How to use it
- Turn it into proof: use the skill on one real task at work, put the result on your résumé, and lead with that story in interviews.
- Why it's worth it
- Real skills you can put to work right away. Use them on the job, show the results, and you have a story that beats a stack of certificates.
What you will payLearning is freeNo free award is included. Any exam or certificate is a separate cost.
- Time
- About 20 hours over 4 weeks; self paced.
- Before you start
- None stated. Free account on the UN Tourism Online Academy; course is in English.
- How you are tested
- Online, self paced videos, readings and assignments.
- Renewal
- None stated.
- Full cost details
- Free to take. The final exam and certificate of completion cost 60 euros.
- Where it applies
- Online and open worldwide. Taught by Swiss Education Group through the UN Tourism and IE University academy; not a US accredited credential.
Checked at the source Oct 23, 2026
Sources and what we verified
UN Tourism Online Academy course page: free, 60 euro certificate option, 4 weeks, 20 hours, modules, audience ↗Get Certified version of the same course: 60 euro price ↗What we verified: The course page shows a 0 euro price and a 60 euro add on for the final exam and certificate, so learning is free and the award is paid. Audience named: front office, food and beverage, sales and marketing, hotel managers and concierges.
Fees and eligibility can change. Confirm current terms with the issuer before you pay.
Also listed for: AI for Hospitality, Travel and Events