Conversational AI and its Engagement Framework
Go to the official page ↗Direct official link
What you'll learn
In this 75 minute introductory course you learn how generative AI is changing contact centers, the building blocks of Gemini Enterprise for Customer Experience, and the business case, use cases and user personas that support adopting it.
- How contact centers are evolving with generative AI
- Core building blocks of the GECX solution
- Business case and practical use cases
- User personas who benefit
Source: the provider's official page ↗
Is this right for you?
- Level
- Beginner People new to this. You can start today with no experience.
- What you get
- A verified digital badge you can share on LinkedIn in one click.
- How you learn
- Online, self paced, about 1 hr.
- How to use it
- Share the badge to LinkedIn in one click, add its verification link to your résumé, and send it to recruiters as proof you can do this today.
- Why it's worth it
- Fast, practical proof that you are ahead on AI. It shows initiative, gives you skills you can use the same day, and hands you something concrete to talk about with every hiring manager.
What you will payDepends on who you areFree for some learners, such as through an employer, school or state program. Check eligibility before you start.
- Time
- 1 hour 15 minutes (published)
- Before you start
- Google Skills account. No prerequisites stated.
- How you are tested
- Online, self paced on Google Skills; a challenge lab can be taken directly to earn the skill badge
- Renewal
- None stated.
- Full cost details
- Not published on the course page.
- Where it applies
- Online; open internationally including the US. Vendor training, not a license.
Checked at the source Oct 19, 2026
Sources and what we verified
Google Skills course page: title, 1 hour 15 minutes, introductory, earn a badge, challenge lab option ↗Google Skills learning path Gemini Enterprise for Customer Experience (8 activities) ↗What we verified: Course page says learners can earn a badge but does not state cost or credit requirements, so freeStatus is varies and freeAward false. Badge name not shown.
Fees and eligibility can change. Confirm current terms with the issuer before you pay.
Also listed for: AI for Customer Service