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AI for IT Support

Help desk platforms now use AI to summarize tickets, suggest fixes and answer routine requests through virtual agents, so support technicians handle fewer password resets and more complex problems.

Why it matters: 7 times faster growth. Jobs that need AI skills grew 69%. All jobs grew only 9%. (PwC Global AI Jobs Barometer, 2026)

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12 matches

BeginnerStart here. No experience needed.10

Get the most out of Rovo (learning path) and Rovo Fundamentals certificationAtlassian LearningOver about 1 hour 40 minutes, you learn to use Rovo Search and Rovo Chat to find answers across Atlassian apps and Jira work items, then create and refine Confluence pages and service tickets, preparing you for the free Rovo Fundamentals certification.CertificateFree1 hr Microsoft Learn: Describe the embedded experiences of Microsoft Security Copilot (module)Microsoft Learn / Microsoft CredentialsYou learn the scenarios Security Copilot supports when it is built directly into Microsoft Defender XDR, Purview, Entra, Intune and Defender for Cloud, so you know where Copilot can help inside the security tools you already use.CertificateFree Zendesk AI learning path and Zendesk AI Practitioner badgeZendesk AcademyIntroduction to Zendesk AI agents, getting started with AI agents, Copilot for agents, App Builder, then an assessment on automating support workflows with Copilot and configuring AI agents.CertificateFree3 hrs Microsoft 365 Certified: Copilot and Agent Administration Fundamentals (Exam AB 900)Microsoft Learn / Microsoft CredentialsYou learn the building blocks of Microsoft 365, such as users, groups, teams and sites, how Copilot data is protected and governed, and how to do basic Copilot and agent admin work in Exchange, SharePoint, Teams, Entra and Purview admin centers.CertificationPrice not published45 min Microsoft Certified: Azure AI Fundamentals (Exam AI 901)Microsoft Learn / Microsoft CredentialsYou learn the principles of responsible AI and how common AI workloads work, then use Microsoft Foundry to deploy models, write prompts, build a simple agent, and add text, speech, vision and information extraction to lightweight apps.CertificationPrice not published CompTIA AI EssentialsCompTIAIn about two to three hours you learn how assistants such as ChatGPT, Copilot and Gemini work, write prompts with purpose, context and constraints, and verify outputs to catch hallucinations. Passing the competency assessment earns a CompCert.CertificatePrice not published2 to 3 hrs Freddy AI Copilot for FreshserviceFreshworks UniversityYou learn to turn on and configure Freddy AI Copilot in Freshservice, then use Reply Suggester, Ticket Summary Generator, Field Suggester and Live Translate, and draft help articles, resolution notes and post incident reports, earning a Freddy AI Copilot certification.CertificateVariesSelf paced Freddy AI Copilot for FreshdeskFreshworks UniversityYou turn on Freddy AI in Freshdesk, assign Copilot licenses, and practice on live tickets: sorting queues by sentiment, routing with Auto Triage, summarizing threads, polishing replies with Tone Enhancer and Rephrase, and drafting knowledge base articles from tickets.TrainingVariesSelf paced Freddy AI for FreshserviceFreshworks UniversityYou walk through Freddy AI Agent features for IT service desks, such as unified search across Google Drive, SharePoint and your knowledge base, conversational self service in the portal, natural language reports and image based queries.TrainingVariesSelf paced Now Assist for IT Service Management (ITSM) EssentialsServiceNow UniversityServiceNow course on Now Assist, the generative AI built into ServiceNow ITSM, for incident and request work such as ticket summaries and suggested resolutions.TrainingVaries200 min

IntermediateBuild on the basics. Some experience or a first certificate helps.2

AWS Certified AI Practitioner (AIF C01)AWS Training and CertificationYou learn the core ideas behind AI, machine learning and generative AI on AWS, how foundation models are applied to business problems, and how to use these services responsibly and securely. Afterward you can pick the right AI approach for a use case.Certification$10090 min Artificial Intelligence in the Support Organization (AISO)HDIIn two days of live virtual training you build an AI roadmap for your support team, map pain points, make an ROI business case, plan an MVP with change management, and pick KPIs, then pass a 35 question exam for the HDI credential.Certification$1,7992 days

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These are not AI training. They are the core credentials in this field that your AI skills build on, and many employers still ask for them.

Computer Hardware BasicsCisco Networking AcademyYou learn how computers and mobile devices work, then practice installing components and building, repairing and upgrading personal computers with basic troubleshooting tools and techniques. A 70 percent score on the final exam earns the Cisco badge.CertificateFreeSelf paced IBM SkillsBuild: Cybersecurity FundamentalsIBM SkillsBuildYou study threat groups, attack types and social engineering through case studies, learn cryptography basics, and see how organizations prevent, detect and respond to attacks, then pass an assessment at 80 percent.CertificateFree IBM SkillsBuild: Information Technology FundamentalsIBM SkillsBuildYou cover computer basics, networking, hardware, software and security, learn standard troubleshooting methods, and practice helping a customer through a simulated remote connection tool, plus a look at IT job roles.CertificateFree LFS101: Introduction to LinuxThe Linux Foundation EducationYou work with major Linux distributions through both the desktop and the command line, managing files, processes and users, editing text, running network commands, and writing basic Bash scripts in hands on labs.CertificateFreeSelf paced Linux UnhatchedCisco Networking AcademyIn about eight self paced hours you type real commands in a browser based Linux virtual machine, moving around the file system, copying and moving files, and learning the main parts of a Linux system.TrainingFree8 hrs Networking BasicsCisco Networking AcademyYou learn how networks send and receive data, compare cabling types, see how IPv4 addresses locate resources, and practice building a home wireless network in up to 13 Cisco Packet Tracer activities.CertificateFreeSelf paced Operating Systems BasicsCisco Networking AcademyYou learn what operating systems do across Windows, Linux, Android and iOS, apply basic OS security, and set up network connectivity and email on mobile devices, then pass a comprehensive exam.CertificateFreeSelf paced Fortinet NSE 1: Cybersecurity and Cloud FundamentalsFortinet Training InstituteFortinet's entry level security certification (replaced the FCF in Cybersecurity on July 15, 2026). NSE 2 (Intro to Next Generation Firewall) and NSE 3 (FortiGate Operator, with exam) follow.CertificationFree to learn Hardware and Upgrade SupportCisco Networking AcademyYou learn safe handling of PC hardware, identify ports and cables, troubleshoot common hardware faults, and install or upgrade components so you can do basic maintenance and repairs for users.CertificateFree to learnSelf paced Introduction to CybersecurityCisco Networking AcademyYou explore why cybersecurity matters, spot common malware and attacks, practice keeping your own data private online, and see how organizations defend themselves before weighing a career in the field.CertificateFree to learnSelf paced Google IT Support CertificateGoogle Career CertificatesYou learn to troubleshoot computers and help users, set up networks, work with operating systems, handle system administration tasks and apply security basics for an entry level IT support job.Certificate$493 to 6 months Cisco Certified Support Technician (CCST) IT Support, Exam 100 140Cisco Networking AcademyYou prepare for a 50 minute entry level exam that checks everyday help desk work: managing ticket queues, writing documentation, diagnosing and fixing problems, assisting end users and handling hardware.Certification$12550 min Microsoft 365 Certified: Endpoint Administrator Associate (Exam MD 102)Microsoft Learn / Microsoft CredentialsYou learn to enroll and configure Windows, macOS, iOS and Android devices in Microsoft Intune, deploy with Windows Autopilot, protect devices with BitLocker and Defender, push apps, and automate tasks with PowerShell.Certification$165 ISC2 Certified in Cybersecurity (CC)ISC2You learn core security principles, governance and continuity planning, identity and access management, network and cloud security, and how security operations teams monitor events and respond to incidents.Certification$199 Linux Foundation Certified IT Associate (LFCA)The Linux Foundation EducationYou prepare for an entry level exam that tests Linux and system administration basics alongside cloud computing, security, DevOps and IT project management fundamentals, using competencies updated in September 2025.Certification$250 CompTIA A+ (Core 1 220 1201 and Core 2 220 1202)CompTIAAcross two exams you install and fix hardware, mobile devices and SOHO networks, support Windows, macOS and Linux, remove malware, and follow safe, documented procedures for backups and system changes.Certification$25390 min CompTIA Network+ (N10 009)CompTIAYou learn how wired and wireless networks are built and run, from the OSI model and IP addressing to VLANs, routing, DNS and DHCP, so you can deploy, secure, monitor and troubleshoot a business network.Certification$36990 min CompTIA Security+ (SY0 701)CompTIAYou learn to choose security controls and cryptography, recognize threat actors and vulnerabilities, secure enterprise architecture, run monitoring, identity management and incident response, and support governance, risk and compliance work.Certification$40490 min CompTIA Tech+ (FC0 U71)CompTIAYou build a broad base for working with technology: computing basics and troubleshooting steps, devices and small wireless networks, software and common AI uses, simple programming logic, databases and device security.CertificationPrice not published60 min

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