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AI for Customer Service

Work alongside AI agents and chatbots to resolve support requests faster.

Why it matters: 7 times faster growth. Jobs that need AI skills grew 69%. All jobs grew only 9%. (PwC Global AI Jobs Barometer, 2026)

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29 matches

BeginnerStart here. No experience needed.17

AI Fluency: Framework & FoundationsAnthropic AcademyYou learn the 4D framework of Delegation, Description, Discernment and Diligence for working with AI systems, plus how generative AI works, its capabilities and limits, and effective prompting techniques. A final assessment earns a certificate.CertificateFree4 hrs Free AI Training for Small BusinessU.S. Chamber of Commerce (CO by U.S. Chamber)In about 30 minutes you cover AI basics and common tools, practice writing better prompts, see how AI fits marketing, sales, customer service, hiring and finance at a small business, and learn simple data safety rules.CertificateFree30 min Free LinkedIn Learning AI courses with your library cardLinkedIn LearningYour library card gives you free access to more than 16,000 LinkedIn Learning courses taught by industry experts in seven languages, from basic computer literacy to the latest technologies, including AI learning content, with recommendations based on your skills.CertificateFree if eligible IBM SkillsBuild: Artificial Intelligence FundamentalsIBM SkillsBuildThrough IBM courses, quizzes and practice simulations you learn machine learning, deep learning, NLP, computer vision and chatbots, get a conceptual look at running a model in IBM Watson Studio, and explore AI ethics and AI careers.CertificateFree Microsoft Learn: Get started with Microsoft 365 Copilot for Service (module)Microsoft Learn / Microsoft CredentialsYou deploy and use Microsoft 365 Copilot for Service in Outlook and Teams, configure and test a copilot on your knowledge sources, and set up the embedded experience inside Salesforce and ServiceNow for support agents.CertificateFree OpenAI Academy: AI FoundationsOpenAI AcademyYou learn the core practices for using ChatGPT at work: writing stronger prompts, giving context, checking outputs and using AI responsibly, applied to drafting, summarizing, planning and meeting prep. Scoring 80% or higher on the assessment earns a badge.CertificateFree60 to 75 min Zendesk AI learning path and Zendesk AI Practitioner badgeZendesk AcademyIntroduction to Zendesk AI agents, getting started with AI agents, Copilot for agents, App Builder, then an assessment on automating support workflows with Copilot and configuring AI agents.CertificateFree3 hrs HubSpot Academy: AI Driven Customer ServiceHubSpot AcademyYou look at rising ticket volumes and customer expectations, write an action plan for where AI helps your support team most, then practice in the Breeze help desk workspace with the customer agent and knowledge base agent.TrainingFree1 hr Microsoft Learn: Get started with Microsoft 365 Copilot (learning path)Microsoft Learn / Microsoft CredentialsYou learn how Microsoft 365 Copilot works and how Microsoft approaches responsible AI, then use Copilot across Microsoft 365 apps to streamline communication and content creation. The last module covers best practices and ways to extend Copilot.TrainingFree Become an Agentblazer Champion 2026 (Trailhead trail)Salesforce TrailheadOver about 11 hours of free modules you learn AI, generative AI and LLM basics, write prompts with Prompt Builder, see how the Trust Layer protects data, and assemble a service agent in Agentforce Builder.CertificateFree to learn10 hrs Trailhead: Discover Agentforce Service (trail)Salesforce TrailheadThis foundational trail for service agents walks you through Agentforce Service setup: case management in the service console, Omni Channel routing, knowledge articles that ground AI answers, messaging and contact center, service reports, and AI agents.CertificateFree to learn9 hrs Fin Academy: Setting up your AI first helpdeskFin Academy (Intercom)Workspace and Copilot setup, building a knowledge base Fin can use, designing AI to human handoffs, launching channels, and using AI Insights with an automation rate goal.CertificateFree if eligible117 min Google AI EssentialsGoogle Career CertificatesYou use generative AI tools to save time at work, pick the right tool for a task, and practice writing prompts, such as brainstorming content to promote a product in a conversational AI tool. You also learn to spot bias and avoid harm.Certificate$4910 hrs Artificial Intelligence (AI) in the Contact CenterICMI (International Customer Management Institute)Built for contact center leaders, this two day instructor led course has you set an AI vision, rank use cases by impact through journey mapping, define technology needs, scale from an MVP, and set governance and ethics practices for AI.Training$1,7992 days Conversational AI and its Engagement FrameworkGoogle Cloud Certification and Google SkillsIn this 75 minute introductory course you learn how generative AI is changing contact centers, the building blocks of Gemini Enterprise for Customer Experience, and the business case, use cases and user personas that support adopting it.CertificateVaries1 hr GenAI for Customer Service RepresentativesCourseraYou learn what generative AI is and how service teams use it to answer customers faster, personalize replies and sort through large amounts of feedback, then weigh the risks and ethical questions before using it at work.CertificatePrice not published2 hrs Freddy AI Copilot for FreshdeskFreshworks UniversityYou turn on Freddy AI in Freshdesk, assign Copilot licenses, and practice on live tickets: sorting queues by sentiment, routing with Auto Triage, summarizing threads, polishing replies with Tone Enhancer and Rephrase, and drafting knowledge base articles from tickets.TrainingVariesSelf paced

IntermediateBuild on the basics. Some experience or a first certificate helps.12

HubSpot Service Hub Software CertificationHubSpot AcademyYou learn what each Service Hub tool does through lessons, hands on exercises and quizzes, covering tickets, the knowledge base, customer health scores and service reports, then take a 60 question exam showing you can set up and use Service Hub.CertificationFree2 hrs Intercom Support Agent Certification (Fin Academy)Fin Academy (Intercom)Assesses delivering customer support with Intercom (an AI first helpdesk built around the Fin AI agent).CertificationFree if eligible90 min Google Cloud Certified Generative AI LeaderGoogle Cloud Certification and Google SkillsYou learn how foundation models like Gemini, Imagen and Veo work, which Google Cloud offerings fit which business need, how grounding, RAG and prompting improve output, and how to plan secure, responsible gen AI projects.Certification$9990 min AWS Certified AI Practitioner (AIF C01)AWS Training and CertificationYou learn the core ideas behind AI, machine learning and generative AI on AWS, how foundation models are applied to business problems, and how to use these services responsibly and securely. Afterward you can pick the right AI approach for a use case.Certification$10090 min Salesforce Certified Agentforce SpecialistSalesforce TrailheadYou prove you can build Agentforce agents with topics, actions and Agent Script, write grounded prompt templates in Prompt Builder, use Data 360 retrievers, test in Testing Center, and deploy and monitor agents across channels like Slack and voice.Certification$100 Artificial Intelligence in the Support Organization (AISO)HDIIn two days of live virtual training you build an AI roadmap for your support team, map pain points, make an ROI business case, plan an MVP with change management, and pick KPIs, then pass a 35 question exam for the HDI credential.Certification$1,7992 days Genesys Cloud: AI Digital Bots and Knowledge CertificationGenesys Beyond (Genesys Education)You prove you can build, test and tune Genesys Cloud digital bot flows, create intents with Intent Miner, and run the Knowledge Workbench, including the Knowledge Portal and Knowledge Optimizer dashboard, for contact center self service.CertificationVaries Microsoft Certified: AI Business Professional (Exam AB 730)Microsoft Learn / Microsoft CredentialsYou practice everyday work in Microsoft 365 Copilot: writing and saving prompts, using Notebooks and Copilot Pages, drafting in Word, Excel and PowerPoint, preparing meetings with Intelligent recap, and handing tasks to agents and Copilot Cowork.CertificationPrice not published45 min Microsoft Certified: AI Transformation Leader (Exam AB 731)Microsoft Learn / Microsoft CredentialsYou learn to judge where generative AI adds business value, weigh token costs and ROI, match Microsoft 365 Copilot, Copilot Studio and Foundry Tools to use cases, and plan governance, an AI council and a champions program for adoption.CertificationPrice not published45 min Microsoft Certified: Dynamics 365 Contact Center AI Engineer AssociateMicrosoft Learn / Microsoft CredentialsYou learn to deploy and configure Dynamics 365 Contact Center in embedded or standalone mode, connect data sources and third party CCaaS systems, set up channels, users, security and routing, and turn on Copilot and AI agent features.CertificationPrice not published120 min Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate (Exam MB 230)Microsoft Learn / Microsoft CredentialsExam MB 230 tests how you configure Dynamics 365 Customer Service: case handling, knowledge, SLAs, Copilot summaries and Draft a Response, skills based routing and queues, the Copilot Service workspace, and extending forms, tables and Customer Voice surveys.CertificationPrice not published Salesforce Certified Agentforce Service ConsultantSalesforce TrailheadCredential for consultants who design and implement Service Cloud (Agentforce Service) solutions; formerly Service Cloud Consultant.CertificationPrice not published

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These are not AI training. They are the core credentials in this field that your AI skills build on, and many employers still ask for them.

Intercom Support Manager Certification (Fin Academy)Fin Academy (Intercom)You show you can set up support teams in Intercom, tell proactive support apart from self serve support, and apply the Conversational Support Funnel to handle high volumes, in a free open book exam of 55 questions in 90 minutes.CertificationFree if eligible90 min Zendesk Omnichannel Agent Specialist CertificationZendesk AcademyValidates handling customer service across channels in Zendesk Agent Workspace; one of the few vendor certifications written for front line support agents.Certification$19945 min HDI Customer Service Representative (HDI CSR)HDIYou build frontline support skills: active listening, word choice and written communication, troubleshooting and incident management, and handling difficult customers with empathy, then take a 35 question exam for the HDI CSR certification.Certification$5495 to 6 hrs Certified Customer Experience Professional (CCXP)Customer Experience Professionals Association (CXPA)The CCXP exam checks your experience across the CXPA CX Framework: turning customer feedback into insight, setting a CX strategy, measuring outcomes and ROI, redesigning interactions, and building a customer focused culture.CertificationPrice not published COPC Customer Experience Performance Leader (via COPC Best Practices for CX Operations)COPC Inc.You learn how to run contact center and digital service operations to the COPC standard, including measuring customer experience across channels, forecasting, scheduling and real time management, quality, knowledge management and coaching, then pass a final exam.CertificationPrice not published4.5 days

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